Returns & Exchanges

At The Vinyl Store, we want you to be completely satisfied with your purchase. If your record arrives damaged or you are unhappy with your order, you can return or exchange items within 30 days of delivery.

1

Initiate Your Request

Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Carefully pack the vinyl records in their original specialized mailers, ensuring all sleeves and inserts are included to prevent damage during transit.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned media for quality assurance, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing